Contoh CV Customer Service
Perekrutan customer service digerakkan oleh metrik. Contoh ini menampilkan skor kepuasan, waktu penanganan, dan tingkat penyelesaian agar rekruter bisa membandingkan sekilas.
Template: Clean
Yang perlu dicantumkan
- Awali dengan skor CSAT, penyelesaian pada kontak pertama, atau skor kualitas Anda.
- Sebutkan berapa kontak yang Anda tangani per hari dan lewat kanal apa.
- Cantumkan software help desk dan bahasa yang bisa Anda gunakan untuk melayani pelanggan.
Mengapa CV ini efektif
- Hampir setiap poin memuat angka, sehingga pembaca bisa melihat besarnya hasil.
- Poin diawali kata kerja aksi, bukan “bertanggung jawab atas”.
- Muat di satu halaman, yang paling disukai kebanyakan rekruter.
- Judul standar dan teks asli membuat sistem pelacakan pelamar membacanya dengan benar.
Jasmine Reyes Santos
Customer Service Representative
Summary
Customer service representative with 5 years of experience in phone and chat support for US telecom and e-commerce clients. Hold a 96% satisfaction score while resolving 85% of contacts on the first call.
Experience
Customer Service Representative
Jan 2022 – PresentPacific Connect BPOMakatiHandle 70 calls and chats a day for a US telecom client with a 96% customer satisfaction score.
Resolve 85% of contacts on first contact, 10 points above the team target.
Reduced average handling time from 9 to 7 minutes using saved replies and a knowledge base.
Coach 6 new hires each quarter; two were promoted within a year.
Chat Support Agent
Jun 2020 – Dec 2021ShopLink PhilippinesQuezon CityAnswered 45 live chats a day, keeping average response time under 40 seconds.
Recovered 30 cancelled orders a month by offering replacements and refunds within policy.
Earned Agent of the Month 3 times.
Trained 3 colleagues on refund policy, lowering escalations to supervisors by 15%.
Education
BSc, Office Administration
Jun 2016 – Apr 2020Polytechnic University of the PhilippinesManilaSkills
Support: Phone support, Live chat, Complaint handling, Active listening, Upselling
Tools: Zendesk, Salesforce Service Cloud, Microsoft Excel, Typing 60 WPM
Certifications
Customer Service Professional Certificate
Aug 2021TESDALanguages
English (Fluent), Filipino (Native)
Contoh ini fiktif. Kesamaan dengan orang atau perusahaan nyata hanyalah kebetulan.
