Greet and register about 150 visitors a day for 12 tenant companies, with no security log gaps.

Manage a 6-line switchboard and route 200+ calls daily with under 20 seconds average wait.

Book 30 meeting rooms a day using Outlook and Robin, cutting double bookings to zero.

Train 4 new front-desk staff each year on visitor and emergency procedures.

Checked in up to 60 guests per shift using Opera PMS with 99% data accuracy.

Handled 25 guest queries per shift, resolving 90% on the spot.

Upsold room upgrades worth R85,000 over one year.

Scheduled 80 patient appointments a day and confirmed bookings by phone and SMS.

Filed and digitised 3,000 patient records into a secure system.